Which of the following describes the concept of 'quality circles'?

The concept of 'quality circles' refers specifically to discussions among employees who come together to address and solve quality-related issues within their work environment. These circles consist of small groups of workers who regularly meet to identify, analyze, and propose solutions to problems related to quality and productivity. This grassroots approach empowers employees to take ownership of their work processes and fosters a culture of continuous improvement.

The success of quality circles lies in their emphasis on collaboration and collective input from frontline workers, who often have valuable insights into the challenges and opportunities they face. By engaging employees directly in the problem-solving process, organizations can improve both the quality of their products and the overall work environment.

In contrast, the other options do not capture the essence of quality circles. Organizational committees for quality improvement may encompass broader initiatives but lack the grassroots employee involvement emphasized in quality circles. Random sampling of products pertains to quality control processes rather than ongoing employee discussions. A form of customer feedback focuses on gathering information from consumers, which is separate from the internal employee-focused discussions that define quality circles.