What term describes a product that meets or exceeds the expectations and needs of the customer?

The term that best describes a product that meets or exceeds the expectations and needs of the customer is "Quality." Quality refers to the overall characteristics and attributes of a product, including its ability to satisfy customer requirements and deliver performance that aligns with or surpasses their needs. When a product is of high quality, it demonstrates excellence in design, materials, and workmanship, which directly correlates to customer satisfaction.

In the context of manufacturing and product development, ensuring quality is crucial because it reflects a company’s commitment to delivering value to its customers, fostering loyalty, and enhancing brand reputation. Quality assurance processes often involve rigorous testing and validation procedures to confirm that products are manufactured according to established standards.

The other terms, while related to product performance, focus on different aspects. Integrity pertains to ethical standards and honesty in business practices, reliability describes the consistency of a product’s performance over time, and durability refers to the product's ability to withstand wear and tear. All of these concepts contribute to the overall perception of quality but do not capture the full scope of meeting customer expectations as effectively as the term "Quality" does.