What is the main goal of Quality Assurance?

The main goal of Quality Assurance is to prevent defects by ensuring that processes are consistently followed. This proactive approach focuses on establishing and maintaining a systematic framework of quality processes, which helps to identify and mitigate potential issues before they lead to defects in the final product. By adhering to standardized procedures and guidelines, organizations can create a reliable outcome that meets quality standards and customer expectations. This focus on prevention rather than detection is what distinguishes Quality Assurance from other quality practices, emphasizing the importance of process management in achieving high-quality products.

While improving employee satisfaction, enhancing product marketing, and encouraging customer feedback are valuable aspects of a business, they do not directly align with the core objective of Quality Assurance, which is centered on defect prevention and process adherence.