What is meant by “process mapping”?

Process mapping refers to creating a visual representation of the steps involved in a specific process. This technique plays a crucial role in identifying inefficiencies, bottlenecks, and areas for improvement. By laying out each step visually, it allows teams to analyze how a process flows, to pinpoint where delays or errors may occur, and to systematically explore where enhancements can be made.

The clarity provided by process maps enables organizations to optimize their workflows, improve quality, and increase overall efficiency. This visual tool is widely used in various industries to facilitate process analysis and enhance communication among team members involved in the process.

In contrast, the other options focus on different areas that do not align with the primary purpose of process mapping, such as employee training, financial budgeting, or measuring customer satisfaction, which do not inherently involve the systematic and visual analysis of process steps.