What is a quality charter?

A quality charter is indeed a document that outlines the goals and objectives of a quality improvement project. It serves as a foundational framework for the project, guiding the team in understanding the purpose of their efforts, the expected outcomes, and the overall direction. By clearly defining the aims and expectations, the quality charter ensures that all stakeholders are aligned and working towards the same objectives. This understanding is crucial for successful implementation and for measuring the project's effectiveness once completed.

The other options, while related to quality in a manufacturing context, do not capture the essence of what a quality charter specifically entails. A list of quality metrics and standards focuses on measurable outcomes rather than the overarching objectives. A report on past quality performance reviews historical data, which does not serve the same proactive purpose as a charter. Lastly, a contract between customers and the company pertains to agreements about products rather than detailing project goals or quality improvement strategies. Thus, the quality charter stands out as the document that clearly sets the vision for a quality project.