What is a primary goal of quality management?

A primary goal of quality management is to maintain consistency in processes. This involves ensuring that procedures are standardized and performed in a uniform manner, which is crucial for producing high-quality products and services. When processes are consistent, organizations can reliably meet customer expectations and regulatory requirements, which in turn leads to higher customer satisfaction and fewer defects.

Additionally, consistent processes enable organizations to track performance over time, identify areas for improvement, and implement best practices more effectively. This focus on process consistency is foundational to achieving long-term quality objectives and fostering an environment where quality is embedded into the fabric of operations.

While enhancing product safety and maximizing profits are important considerations in the realm of quality management, they are often results of effective process consistency rather than primary goals. Reducing employee workload may also be a benefit of improved processes, but it does not directly contribute to the main aim of ensuring high-quality outcomes.