What is a plan that emphasizes an organization’s focus on quality and customer needs?

The correct answer is a Quality Management System. A Quality Management System (QMS) is a structured system that outlines how an organization can manage and improve its quality processes to meet customer requirements and enhance overall satisfaction. It encompasses the organization's policies, procedures, and responsibilities for achieving quality objectives and is fundamental to ensuring consistency in products and services.

A QMS helps an organization systematically ensure quality by establishing processes that continually assess and improve quality standards relative to customer needs. This approach often includes regular audits, compliance with industry standards, and continuous feedback mechanisms, all focused on aligning the organization’s operations with customer satisfaction and quality improvement.

While the other options, such as Quality Framework, Quality Strategy, and Quality Metrics, relate to different aspects of quality management, they do not collectively represent the comprehensive system that an organization requires to truly manage quality in a cohesive manner. Quality Frameworks provide structure but do not implement the processes; Quality Strategy refers to the direction or plan for achieving quality but lacks the procedural aspect; and Quality Metrics focus on measurement but are not a comprehensive system for managing quality. Thus, a Quality Management System is the most encompassing option that emphasizes quality and customer needs in a structured manner.